In this section:


SHARED SERVICES



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Best Places for Work Life Balance
Kansas City ranks 5th in the "13 U.S. cities where people have the most free time, the best health and well-paying jobs" list by Business Insider.
Business Insider, February 2018

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Hub for Professionals 
KC had greater net migration than New York City, Chicago, Los Angeles and Silicon Valley – adding more than 12,000 net new people to the KC region in 2017.
U.S. Census, 2017

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White Collar & Tech Hotspots
KC white collar and tech growth is outpacing Denver, Seattle, Chicago, NYC, Portland and other high performers – growing 25% and 26%, respectively, in the past five years.
Bureau of Labor Statistics, 2017

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Jill McCarthy

Senior Executive | Corporate Attraction
816.374.5636
With more than 25 years of experience, Jill leads the business development team.

Shared Services & Operational Centers

Of other major metropolitan areas in the U.S., Kansas City has created the third most white-collar jobs – growing 25.3% since 2012. It is no surprise that some of the most recognizable names have shared services, operation centers or headquarters growing in KC, including: Cerner Corp., ChowNow, Clyde & Co, Garmin, Hallmark, Littler, Lockton Companies and TrueAccord. The common thread connecting each of these companies in KC has been the excellent value each derived from a talented and deep workforce along with diverse operating environments.

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KC Financial, Professional & Business Services Jobs
274,300
Bureau of Labor Statistics, 2018 SAE

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KC Location Advantages

Well-Educated Workforce

The Kansas City area provides employers with a highly educated labor force with 36.5% of the population possessing a four-year degree — more than 4% higher than the U.S. average. Kansas City is a destination for the highly educated. While the Kansas City metro population 25-years and older has increased 10.3% in the past 10 years, the population of highly educated individuals has grown at a much faster rate, 27.5%. Moreover, the educated foreign-born population in the Kansas City region has grown 39.8% (+10,787) in the past 10 years. 


Low-Cost with High-Value

Kansas City is consistently ranked among the most affordable major markets in which to live and operate a business. The KC area offers the kind of livability that draws in professionals - affordable and accessible with a growing job market hungry for talent. The KC market is advantageous for businesses due to wages, taxes and other operational costs being more favorable than other regions in the U.S.


Options

With two states, 18 counties and 50 plus communities, Kansas City gives executives something all consumers crave—choice. Two state tax structures, double the incentive programs and urban and suburban location options. All offered in one market—OneKC.


Real Estate Ready Market

Greater Kansas City offers a variety of buildings and sites that are excellent opportunities. A selection of aggressively priced commercial office space options—including former plug-and-play contact center facilities—helps enable a timely facility acquisition and operational start-up.


Network Infrastructure

KC is the most connected region in the U.S. With over 5.5 million miles of fiber deployed, businesses and residents maintain a robust connectivity anywhere. Currently KC has digital partnerships with Amazon Web Services, Cisco, Google Fiber, Sprint and Unite Private Networks. The accessibility to the internet exchange point at 1102 Grand—one of seven carrier hotels in the United States—along with all network carriers ensures minimal data latency and immediate access to corporate entities and customers around the world.


Location

KC’s central location in the U.S. makes it easier to provide client assistance, internal company support and customer service opportunities to both coasts. Don’t forget the vaunted Midwestern work ethic that lets companies expect and get higher productivity. Air travel is also easier, with daily non-stop flights to Seattle, New York, San Francisco/Bay Area, Washington, D.C. and 48 other North American and European destinations from Kansas City International Airport. Kansas City enjoys one of the lowest-cost air travel markets in the country.


Workforce Pipeline

Human capital is one of the key drivers of economic competitiveness. The Kansas City region recognizes the importance of redefining the workforce of the future through education. KC area schools provide a depth of talent to regional businesses. There are substantial education innovation building blocks across Kansas City offering extensive K-12 programming around career exploration, STEM, and industry-relevant credentials. There are 27 universities and colleges in the KC region, together these institutions graduate approximately 34,000 students into the workforce each year, and work hard to retain these exceptional graduates in the KC region.

 

Labor Snapshot

The diverse and well-balanced economy, network infrastructure and skilled workforce of KC makes it attractive to shared services and operational centers. Explore the labor snapshots below to better understand the KC workforce advantage.

*Click below to expand for occupational data

Management Occupations

Occupation  2018 Employment  KC Concentration Compared to National Average  2018 Median Wage 
 TOTAL Management Occupations  53,140   95%  $102,419 

General & Operations Managers

 16,880   101%  $89,814 

Marketing Managers

 1,730   98%  $130,166 

Sales Managers

 2,820   101%  $132,101 

Administrative Services Managers 

 1,890   91%  $90,896 

Computer & Information Systems Managers 

 3,380   118%  $125,091 

Financial Managers 

 3,960   89%  $122,824 

Human Resources Managers 

 1,000   95%  $107,037 

Business and Financial Occupations

Occupation  2018 Employment  KC Concentration Compared to National Average  2018 Median Wage 
TOTAL Business & Financial Operations Occupations 66,750  118%  $65,146  

Buyers & Purchasing Agents

3,410   114%  $59,155  

Claims Adjusters, Examiners & Investigators

3,640   173%  $69,992 

Compliance Officers

2,710   123%  $61,589  

Cost Estimators

1,840   119%  $66,955  

Human Resources Specialists

5,050   116%  $59,613  

Logisticians

1,120   90%  $60,736  

Management Analysts

4,800   96%  $81,245  

Training and Development Specialists

2,620   123%  $61,318  

Market Research Analysts & Marketing Specialists

5,750   123%  $60,632  

Business Operations Specialists, All Other

7,880   101%  $76,170  

Accountants and Auditors

11,520   125%  $63,461  

Credit Analysts

1,170   213%  $62,005  

Financial Analysts

2,000   89%  $75,483  

Personal Financial Advisors

1,720   117%  $68,432  

Insurance Underwriters

1,690   240%  $66,102  

Loan Officers

2,610   117%  $69,992  

Tax Examiners, Collectors & Revenue Agents

1,380   345%  $43,784  

Computer and Mathematics Occupations

Occupation  2018 Employment  KC Concentration Compared to National Average  2018 Median Wage 
TOTAL Computer and Mathematical Occupations 46,070   143%  $76,024  

Computer Systems Analysts

7,270   169%  $76,336  

Information Security Analysts

1,190   150%  $85,571  

Computer Programmers

2,370   140%  $75,462  

Software Developers, Applications

9,900   150%  $86,882  

Software Developers, Systems Software

2,580   87%  $91,146  

Web Developers

1,910   205%  $66,976  

Database Administrators

1,100   136%  $83,658  

Network & Computer Systems Administrators

4,820   179%  $77,147  

Computer Network Architects

1,990   178%  $92,144  

Computer User Support Specialists

6,660   144%  $47,133  

Computer Network Support Specialists

1,630   122%  $51,022  

Computer Occupations, All Other

3,210   115%  $89,440  

Legal Occupations

Occupation  2018 Employment  KC Concentration Compared to National Average  2018 Median Wage 
TOTAL Legal Occupations 8,910   108%  $72,842  

Lawyers

4,820   102%  $114,130  

Paralegals & Legal Assistants

2,820   124%  $52,603  

Legal Secretaries

1,120   86%  $49,691  

Sales and Related Occupations

Occupation  2018 Employment  KC Concentration Compared to National Average  2018 Median Wage 
TOTAL Sales and Related Occupations 105,870   99%  $28,496  

First-Line Supervisors of Non-Retail Sales Workers

1,690   93%  $71,365  

Advertising Sales Agents

1,240   127%  $48,984  

Insurance Sales Agents

3,950   137%  $56,368  

Securities, Commodities & Financial Services Sales Agents

3,380   111%  $65,478  

Sales Representatives, Services, All Other

9,480   125%  $59,093  

Sales Representatives, Wholesale & Manufacturing, Technical & Scientific Products

1,870   82%  $72,446  

Sales Representatives, Wholesale & Manufacturing, Except Technical & Scientific Products

11,270   114%  $59,509  

Telemarketers

1,330   110%  $20,717  

Office and Administrative Support Occupations

Occupation  2018 Employment  KC Concentration Compared to National Average  2018 Median Wage 
TOTAL Office & Administrative Support Occupations 176,850   110%  $35,589  

First-Line Supervisors of Office and Administrative Support Workers

10,280   95%  $56,784  

Bill & Account Collectors

3,560   193%  $34,403  

Billing & Posting Clerks

3,790   110%  $38,667  

Bookkeeping, Accounting & Auditing Clerks

11,710   104%  $40,352  

Payroll & Timekeeping Clerks

1,210   115%  $45,802  

Customer Service Representatives

28,670   136%  $34,570  

File Clerks

1,060   131%  $31,554  

Interviewers, Except Eligibility & Loan

2,660   188%  $34,050  

Loan Interviewers & Clerks

2,680   164%  $41,246  

New Accounts Clerks

740   244%  $30,014  

Order Clerks

1,780   153%  $32,739  

Receptionists & Information Clerks

6,020   79%  $28,766  

Information & Record Clerks, All Other

1,560   137%  $38,709  

Dispatchers, Except Police, Fire & Ambulance

1,680   115%  $42,016  

Executive Secretaries & Executive Administrative Assistants

4,370   104%  $56,701  

Secretaries & Administrative Assistants, Except Legal, Medical, & Executive

21,990   138%  $36,920  

Data Entry Keyers

2,460   192%  $32,822  

Insurance Claims & Policy Processing Clerks

3,210   159%  $36,213  

Office Clerks, General

13,970   64%  $31,179  

Office & Administrative Support Workers, All Other

1,000   69%  $42,910  


Jill-BusDevContactJILL McCARTHY
Senior Executive | Corporate Attraction
816.374.5636


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