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SHARED SERVICES



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Jill McCarthy

Senior Vice President | Corporate Attraction
816.591.1834
With more than 25 years of experience, Jill leads the business development team.

Shared Services & Operational Centers

It is no surprise that some of the most recognizable names have shared services, operation centers or headquarters growing in KC, including: ChowNow, Clyde & Co, Garmin, Hallmark, Littler, Lockton Companies and TrueAccord. The common thread connecting each of these companies in KC has been the excellent value each derived from a talented and deep workforce along with diverse operating environments.


KC Financial, Professional & Business Services Jobs
324,600
Bureau of Labor Statistics, 2024 SAE

KC Location Advantages

Well-Educated Workforce

The Kansas City area provides employers with a highly educated labor force with 39.7% of the population possessing a four-year degree — more than 4% higher than the U.S. average. Kansas City is a destination for the highly educated. While the Kansas City metro population 25-years and older has increased 6.0% in the past 5 years, the population of highly educated individuals has grown at a much faster rate, 14.7%


Low-Cost with High-Value

Kansas City is consistently ranked among the most affordable major markets in which to live and operate a business. The KC area offers the kind of livability that draws in professionals - affordable and accessible with a growing job market hungry for talent. The KC market is advantageous for businesses due to wages, taxes and other operational costs being more favorable than other regions in the U.S.


Options

With two states, 18 counties and 50 plus communities, Kansas City gives executives something all consumers crave—choice. Two state tax structures, double the incentive programs and urban and suburban location options. All offered in one market—OneKC.


Real Estate Ready Market

Greater Kansas City offers a variety of buildings and sites that are excellent opportunities. A selection of aggressively priced commercial office space options—including former plug-and-play contact center facilities—helps enable a timely facility acquisition and operational start-up.


Network Infrastructure

KC is the most connected region in the U.S. With over 5.5 million miles of fiber deployed, businesses and residents maintain a robust connectivity anywhere. Currently KC has digital partnerships with Amazon Web Services, Cisco, Google Fiber, Sprint and Unite Private Networks. The accessibility to the internet exchange point at 1102 Grand—one of seven carrier hotels in the United States—along with all network carriers ensures minimal data latency and immediate access to corporate entities and customers around the world.


Location

KC’s central location in the U.S. makes it easier to provide client assistance, internal company support and customer service opportunities to both coasts. Don’t forget the vaunted Midwestern work ethic that lets companies expect and get higher productivity. Air travel is also easier, with daily non-stop flights to Seattle, New York, San Francisco/Bay Area, Washington, D.C. and 48 other North American and European destinations from Kansas City International Airport. Kansas City enjoys one of the lowest-cost air travel markets in the country.


Workforce Pipeline

Human capital is one of the key drivers of economic competitiveness. The Kansas City region recognizes the importance of redefining the workforce of the future through education. KC area schools provide a depth of talent to regional businesses. There are substantial education innovation building blocks across Kansas City offering extensive K-12 programming around career exploration, STEM, and industry-relevant credentials. There are 30 universities and colleges in the KC region, together these institutions graduate approximately 34,000 students into the workforce each year, and work hard to retain these exceptional graduates in the KC region.

 

Labor Snapshot

The diverse and well-balanced economy, network infrastructure and skilled workforce of KC makes it attractive to shared services and operational centers. Explore the labor snapshots below to better understand the KC workforce advantage.

*Click below to expand for occupational data

Management Occupations

Occupation  Employment  KC Concentration Compared to National Average  Median Wage 
 TOTAL Management Occupations  74,870   96%  $106,390 

General & Operations Managers

 29,820   117%  $86,590 

Marketing Managers

 1,830   67%  $133,860 

Sales Managers

 4,480   105%  $136,740 

Administrative Services Managers 

 1,600   88%  $104,990 

Computer & Information Systems Managers 

 4,310   94%  $160,500 

Financial Managers

 4,610  79%  $140,650 

Human Resources Managers 

 1,510   99%  $135,620 

Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2024.

Business and Financial Occupations


Occupation  Employment  KC Concentration Compared to National Average  Median Wage 
TOTAL Business & Financial Operations Occupations 83,670  114%  $78,360  

Buyers & Purchasing Agents

4,280   124%  $65,340  

Claims Adjusters, Examiners & Investigators

3,190   147%  $78,410  

Compliance Officers

3,470   123%  $76,220  

Cost Estimators

2,570   165%  $76,130  

Human Resources Specialists

8,100   124%  $77,880  

Logisticians

2,160   129%  $50,990  

Project Management Specialist

6,830   96%  $98,000  

Management Analysts

5,070   80%  $97,140  

Training and Development Specialists

3,240   104%  $66,530  

Market Research Analysts & Marketing Specialists

6,890   113%  $65,070  

Accountants and Auditors

11,370   111%  $79,340  

Credit Analysts

350   74%  $75,900  

Financial and Investment Analysts

 2,050     85%    $90,920  

Personal Financial Advisors

2,820   147%  $104,990  

Insurance Underwriters

1,020   133%  $88,030  

Financial Risk Specialists

  260  64%  $81,130  

Loan Officers

2,340  114%  $79,690  

Tax Examiners, Collectors & Revenue Agents

1,990   523%  $47,780  

Financial Specialists, All Other

1,090  121%  $73,670  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2024.

Computer and Mathematics Occupations

Occupation  Employment  KC Concentration Compared to National Average  Median Wage 
TOTAL Computer and Mathematical Occupations 40,630   110%  $97,970  

Computer Systems Analysts

4,290   122%  $99,860  

Information Security Analysts

1,520   120%  $104,230  

Computer Programmers

460  59%  $97,020  

Software Developers

13,940   119%  $114,440  

Software Quality Assurance Analysts and Testers

1,270  90%  $84,270  

Web and Digital Interface Designers

470   60%  $81,110  

Database Administrators

520   101%  $109,010  

Network & Computer Systems Administrators

2,730   121%  $90,580  

Computer Network Architects

1,550   124%  $110,480  

Computer User Support Specialists

6,350   128%  $57,220  

Computer Network Support Specialists

880   85%  $69,550  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2024.

Legal Occupations

Occupation  Employment  KC Concentration Compared to National Average  Median Wage 
TOTAL Legal Occupations 9,430   104%  $94,150  

Lawyers

5,750   108%  $130,890  

Paralegals & Legal Assistants

2,860   110%  $61,170  

Legal Secretaries and Administrative Assistants

780  72%  $44,730  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2024.

Sales and Related Occupations

Occupation  Employment  KC Concentration Compared to National Average  Median Wage 
TOTAL Sales and Related Occupations 95,220   101%  $36,970  

First-Line Supervisors of Non-Retail Sales Workers

850   55%  $79,550  

Advertising Sales Agents

940   137%  $56,540  

Insurance Sales Agents

5,260   158%  $74,100  

Securities, Commodities & Financial Services Sales Agents

2,600   78%  $76,140  

Sales Representatives of Services, Except Advertising, Insurance, Financial Services and Travel

8,950   106%  $62,420  

Sales Representatives, Wholesale & Manufacturing, Technical & Scientific Products

2,550   122%  $111,190  

Sales Representatives, Wholesale & Manufacturing, Except Technical & Scientific Products

11,250   125%  $68,290  

Telemarketers

230  49%  $35,270  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2024.

Office and Administrative Support Occupations

Occupation  Employment  KC Concentration Compared to National Average  Median Wage 
TOTAL Office & Administrative Support Occupations 130,080   101%  $45,830  

First-Line Supervisors of Office and Administrative Support Workers

9,460   89%  $65,320  

Bill & Account Collectors

1,390   119%  $46,260  

Billing & Posting Clerks

3,210   109%  $47,530  

Bookkeeping, Accounting & Auditing Clerks

10,480   101%  $49,310  

Customer Service Representatives

23,750   123%  $42,680  

File Clerks

440   79%  $42,620  

Interviewers, Except Eligibility & Loan

2,300   206%  $42,710 

Loan Interviewers & Clerks

1,680   137%  $49,610  

New Accounts Clerks

930   345%  $40,040  

Order Clerks

 300   51%  $40,560  

Receptionists & Information Clerks

6,870   101%  $36,870  

Information & Record Clerks, All Other

2,140   210%  $41,520  

Dispatchers, Except Police, Fire & Ambulance

1,410   94%  $49,990  

Executive Secretaries & Executive Administrative Assistants

3,430   102%  $63,480  

Secretaries & Administrative Assistants, Except Legal, Medical, & Executive

15,260   124%  $44,730  

Data Entry Keyers

770   81%  $38,020  

Insurance Claims & Policy Processing Clerks

1,440   89%  $48,020  

Office Clerks, General

11,650   65%  $43,900  

Office & Administrative Support Workers, All Other

740   53%  $38,250  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2024.
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JILL McCARTHY
Senior Vice President, Corporate Attraction | KCADC
Email | LinkedIn
816.591.1834


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